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Frequently asked questions
How do I receive my code?
Right after payment your code appears on the order page and in your account, and we email it to you too.
How long does a top-up take?
Most codes arrive in seconds. Direct top-ups to a game or app account usually take a few minutes.
Which payment methods can I use?
You can pay by card, from your wallet balance or with any other method shown at checkout.
Do the cards work in my country?
Each product page says which region the card or top-up is for. Check it matches your account before you buy.
What if my code does not work?
Contact us with your order number and a screenshot of the message you see, and we will sort it out quickly.
Can I get a refund?
A code that has not been revealed or used can be refunded. Once a code is shown or redeemed it cannot be returned.
Is my payment secure?
Yes. Payments go through secure, encrypted gateways and we never see or keep your card details.
Do I need an account to buy?
An account keeps all your codes in one place and lets you reorder in one tap, so we recommend one.
